Thank you for contacting Best Buy about promotions. I'm (name deleted) with Consumer Relations.
I'm sorry to hear that you did not receive a bonus disc with your copy of Battlestar Galactica: Razor on DVD. Our ad suggests that the bonus disc should be included in the copies sold through Best Buy. While I am unable to explain why no bonus disc was provided or provide another disc, I would be happy to send you a $20 Best Buy Gift Card as a gesture of customer service. To accept, simply reply with your full mailing address.
Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns.
While I'm disappointed not to be able to get the disc, I can't complain too much about a $20 card for my inconvenience.